Contact Us

We aim to answer every editorial email within one working day, London time. If you write on a Friday evening or over a UK bank holiday, expect a reply on the next working day — our team is small and nobody is on call outside those hours.

Press and partnership enquiries route to a different mailbox and usually see a reply inside two working days. If a week passes with no response, resend the message with "second attempt" in the subject line so we can trace what happened.

Journalists, podcast producers and researchers can request commentary on UK casino market trends, bonus patterns, payment speed benchmarks, and dispute resolution outcomes. We provide quotes on background or on the record, and will share underlying data when a source is public.

To speed things up, include your deadline, the publication or outlet, and the specific angle in the first email. Interviews are usually done over email or a short video call — we do not run studio recordings from this site.

Email is the primary channel. Editorial queries, factual corrections, and reader complaints go to the editorial address. Partnership and advertising enquiries use a separate mailbox, and the operator reaches us through its account manager, not through reader channels.

We do not run a phone line or a live chat for this site — those take resources we would rather spend on reviews. If you need live chat or phone support about your Vivaspin account itself, contact the operator's help desk, which is open 24/7.

The form on this page writes directly to the editorial inbox. Fill in your name, a reply address that actually works, and a message of at least a few sentences so we can route it correctly. Attachments are not supported — if you need to share a screenshot or a PDF, email it and reference the ticket number in the reply.

We confirm receipt automatically within a minute. If you do not see the confirmation, check your spam folder before resending.